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F.A.Q.'s


Quick introduction about our products and services:

Almost all of our wedding bands are produced in Comfort-fit, unless ordered without. All of our design wedding band styles are original and manufactured with excellent, proportion, symmetry and quality. Most wedding bands are available from 4mm up to 8mm in width and in 14K and 18K Gold, Platinum 950% and Aircraft Grade Titanium. Available colors are Yellow Gold, White Gold and Rose Gold in solid tones, or in any Two-Tone or Tri-Color combination of choice.
If you don't see the wedding ring or band style you are searching for on our website, please don't hesitate to "Contact Us". We are a full service factory with unlimited resources and we welcome most special and custom orders. You may also request pricing and availability on items you are considering to purchase from other wedding jewelry websites by simply emailing the photos and details of the item(s) to our Sales Department. We can create and manufacture almost any piece of fine jewelry at the lowest possible price.


Questions:

What's included with my purchase and do you offer a Warranty?
Can I order wedding bands in 18 Karat Gold?
Can I order a wedding band in a smaller or larger width than the width shown?
I've chosen a ring from your website. Can you customize it by adding Diamonds to it?
Can you produce your rings in Rose Gold?
How can I find out my ring size?
If I order my ring and it does not fit me can I get it re-sized?
What can I do if you (DesignBands.com) send me the wrong sized ring?
Can Tungsten Carbide rings be Engraved?
How long will it take for me to get my ring once I order it?
How can I order more than one of the same item but, in a different size?
Will I be charged Sales Tax?
How can I check the status of my order during its production process?
How much do I have to pay for shipping?
Are your shipments insured?
Can you mail my order to an alternate shipping address?
Do you ship to U.S. Military A.P.O. addresses?
Do you ship outside of the United States?
How can I track my order, while it is in transit?
Is your website secured from hackers and fraud?
Is all the information on your Web Site accurate?
How pure is your Platinum?
What kind of metal is Titanium?
What is Tungsten Carbide?
What is a Karat?
What is a Carat?
What is Rose Gold?
How can I add an item to my "Wish List" if your site does not currently show availability?
What types of payment methods do you accept?

Answers:

What's included with my purchase and do you offer a Warranty?
Please click on the following link to see what's included with all orders: "All Orders Include...".
Please click on the following link to read or print out our, "Purchaser's Warranty".

Can I order wedding bands in 18K Gold?
Yes, you may special order almost all of our wedding bands in 18K White, Yellow or Rose Gold. Please click on the "Contact Us" link here, to submit your request for 18K Gold. Please be sure to include the style number of the wedding band you are considering.

Can I order a wedding band in a smaller or larger width than the width shown?
Almost all of our wedding bands may be custom ordered in alternate widths. If you've found a wedding band that you like and wish to order it in a different width than the width shown, please email us via our "Contact Us" link here. Please include the style number of the wedding band you are considering and the width you desire in millimeters. We'll gladly reply to you regarding availability and pricing on your request.

I've found the perfect wedding band on your website. Can you customize it by adding Diamonds to it?
We can add Diamonds or Gemstones on all of our wedding band products, except on Tungsten rings. Please email your detailed requests to our Sales Dept. via our "Contact Us" page and we'll be happy to help you.

Can you produce your rings in Rose Gold?
Yes, we can produce almost all of our wedding band products in both 14K and 18K Rose Gold. Please "Contact Us" with your request to have your wedding band(s) custom ordered in Rose Gold. (There is no extra charge for this customization.)

How can I find out my ring size?
We suggest requesting a free ring sizer-set from us, by clicking on our "Contact Us" link. We'll ship it to you free of charge and it's yours to keep. Once you submit your request for a ring sizer-set, it will arrive within 3 to 4 business days with your regular mail. Another alternative would be to go to a local Jewelry store and have your finger accurately measured by a Jeweler. Note: While at the Jewelers, it is essential to tell them the width (in Millimeters) and the kind of fit (Comfort-fit or Classic-fit) you are considering for yourself in order for them to give you a more accurate measurement according to your finger's unique proportions.

If I order my ring and it does not fit me can I get it re-sized?
If the wedding ring you ordered does not fit your finger properly, you may return it once within 30 days from the date it was shipped to you to be re-sized or exchanged for the proper size. You will be charged for the re-sizing or exchange plus for the return shipment of the ring back to you. Please note that Tungsten wedding bands cannot be re-sized at all and most Gold, Platinum and Titanium design wedding bands cannot be re-sized "down" due to the continuous design patterns on their surfaces. However, most Gold, Platinum and Titanium design wedding bands can be sized "up" to a 1/2 a size bigger. In any case, we "HIGHLY" recommend and urge you to please have your finger accurately measured before placing your order to avoid any unnecessary time and monetary loss on your part if you order the wrong size wedding band(s). For your convenience, you may request for a ring sizer-set to be mailed to you free of charge via our "Contact Us" page prior to placing your order.

What can I do if you (DesignBands.com) send me the wrong sized ring?
We always do numerous checks on every aspect of our products during the manufacturing process, including the ring size. If such an unlikely mishap should ever occur, we will take full responsibility. You can ship the wrong sized ring back to us and we will ship you back a correct sized ring. We will pay for the shipping as well.

Can Tungsten Carbide rings be Engraved?
Yes, we Laser Engrave on all metals including Tungsten Carbide, which is the hardest metal in the World. Please click "here" to see examples of available fonts and symbols. You may submit your request to engrave your purchased ring(s) during the "add to cart" process by simply selecting the engraving options and typing your message inside of the character box. Please limit the length of your message between 30 to 35 characters, including spaces. Please be sure of your correct finger size(s) prior to placing your order as engraved (personalized) items cannot be returned for a refund or for an exchange.

How long will it take for me to get my ring once I order it?
Upon the approval of your transaction, your order will go into production the next business day.

Our Tungsten Carbide rings are kept in-stock and are shipped out within 1 to 2 business days. If the size of the Tungsten Carbide ring you ordered is found to be temporarily out-of-stock, you will be contacted by a DesignBands.com associate via telephone or by email to discuss available options.

All of our 14K and 18K Gold, Platinum, Titanium and Diamond Wedding Band products are made to order brand-new from scratch. This means, that your Wedding Band(s) will be tailor made especially for you according to your finger size(s), specifications and instructions. Most orders, are completed and shipped within 5 to 7 business days. Diamond, Gemstone, custom and special ordered Wedding Band products may take 10 to 14 business days to complete and ship.

How can I order more than one of the same item but, in a different size?
Add the first item to your shopping cart, then simply go back to that item and select it once again in a different size. Once you click on the "Check out" button, both items should appear on the same shopping cart and Invoice.

Will I be charged Sales Tax?
Effective January 1, 2013, a sales tax of 9% will be collected on orders shipped to addresses within the State of CALIFORNIA only.

How can I check the status of my order during its production process?
You will receive detailed and informative email notifications on the status of your order during the production process. You may also request a status report via e-mail.

How much do I have to pay for shipping?
We offer "FREE SHIPPING" via U.S.P.S. with every purchase made shipped anywhere in the United States. However, if you need your shipment expedited, you may choose to pay for a quicker shipping method during your purchase process.

Are your shipments Insured?
We fully Insure every shipment we and for added security, it is our policy that a signature be required for all DesignBands.com (high-valued) deliveries, regardless of any signature waivers you may have.

Can you mail my order to an alternate shipping address?
Yes, we can ship your order to an address other than your confirmed billing address... However, as a security precaution, we require that your alternate shipping address be on file with your credit card company or PayPal as your secondary shipping address.

Do you ship to U.S. Military A.P.O. addresses?
Yes, we ship to all U.S. Military A.P.O. addresses. Delivery may take a few days longer depending upon where you are stationed and how soon the delivery service will get your package to you.

Do you ship outside of the United States?
We currently do not ship any products outside of the United States. (U.S. Military A.P.O. destinations are the only exception).

How can I track my order, while it is in transit?
We will send you an email containing the tracking number of your package as soon as it is shipped. You may track your package by logging on to the website of the Courier you select as your shipping method.

Is your website secured from hackers and fraud?
We employ the latest encryption technologies via C-O-M-O-D-O SSL, to secure your online transactions. C-O-M-O-D-O SSL, is one of the world’s largest and trusted providers of "Secure Sockets Layer" (SSL) technology to ensure safe Internet credit card transactions and your identity is assured for up to $100,000. All transactions go through the highest industry standard security methods to ensure that your credit card and personal information is secured and protected.

Our website is also monitored, tested and protected 24/7 via McAfee Secure (formally, HackerSafe). McAfee Secure, is one of the most trusted and reliable sources for website protection against potential Hackers.

We Respect Your Privacy! Any and all personal information collected on this website will be kept strictly confidential and will not be sold, re-used, rented, disclosed, or loaned!

Is all the information on your website accurate?
At DesignBands.com, we make every attempt to ensure that our on line catalog is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs. Since every computer monitor is set differently, color and size may slightly vary.

How pure is your Platinum?
We only use the finest 95% pure Platinum combined with 5 percent Iridium, Palladium, Ruthenium or other alloys. This is the highest purity used in the Jewelry industry. You can always trust us to deliver the highest quality in Platinum wedding bands, simply because it's been our specialty for many years. We have mastered the art of turning raw Platinum into beautiful wedding bands which in turn our customers cherish and value throughout their lives.

What kind of metal is Titanium?
Titanium is incredibly hard, lightweight, and resistant to corrosion. Traditionally Aircraft Grade, Titanium is used for engineering and for the Aerospace industry. Titanium has only recently been applied to the Jewelry industry and has since gained immense popularity. Titanium is less likely to show scratches due to its denseness and it can also be re-polished to look as good as the first day you bought it.

What is Tungsten Carbide?
Tungsten Carbide wedding bands are a natural choice for men and women who want a resilient metal that shows little signs of wear. With tough and enduring qualities, Tungsten is a heavy, Cobalt-free, non-corrosive and hypoallergenic metal that is virtually scratch resistant. Tungsten is a naturally occurring element. It is processed with carbon and grounded into fine powder before compressed in high pressure and high temperature molds, fired at high temperatures, then cut and shaped. With one of the highest melting and boiling points of all elements, Tungsten is the hardest of all metals. It is heavier, more denser and four times harder than Titanium. Tungsten has a steel-grey to tin-white color in its original form and it holds its original mirrored high polish finish for life and does not lose its luster. Tungsten Jewelry requires little care. Rubbing with any clean cloth will restore the original finish for years to come.

TUNGSTEN CARBIDE RINGS ARE NOT INDESTRUCTIBLE AS OTHER WEBSITES CLAIM: Tungsten Carbide wedding bands cannot be resized, cut, stretched or squeezed-down like other metals, because they are manufactured by way of "Cementing". Therefore, they are "brittle" and can break, crack, or chip if hit hard against a metal object or dropped on a hard solid floor-surface like tile, marble, etc. However, it's very rare and unlikely for a quality Tungsten Carbide band to get damaged during normal wear and usage. In most cases when a Tungsten Carbide band is broken or damaged, is when an unfortunate hand/finger injury or trauma occurs with the wearer and EMT/Hospital personnel use Vice Grip Locking Pliers to crack and break off the ring. (This process is simple and does not hurt or further injure the hand or finger). Our *Limited Lifetime Warranty policy will replace your Tungsten Carbide band if it was broken-off in an emergency situation... To qualify for a free ring replacement you must contact us first. You are required to have a copy of your purchase Invoice/Order ID, and you must mail the broken or damaged ring back to us.

All Black Tungsten Carbide bands are "plated" with enamel over the natural Tungsten Carbide surface and will eventually show wear or fade during normal usage. Our warranty does not cover against wear/fading. To preserve the enamel on your Black Tungsten Carbide band longer, avoid washing your hands with abrasive sponges or coming into contact with rough, course, metal objects or surfaces which will scratch-off or damage the enamel finished surface on the band. Tungsten Carbide bands with black "Carbon Fiber" or "Resin" inlays are a better choice as they are far more resilient to the elements and they won't wear off.

What is a Karat?
The term "Karat" spelled with a "K" is used to indicate the purity of Gold. Gold is a mixture of Gold and other metals. 24Karat is pure Gold (999% Gold, 24K), 18Karat is 75% pure Gold, and 14Karat is 58.3% pure Gold.

What is a Carat?
The term "Carat" spelled with a "C" is used to measure the weight of a Diamond(s) or a Precious Color Stone(s).

What is Rose Gold?
Rose Gold also referred to as Pink Gold, gets its color from a larger proportion of copper in the metal alloy. This gives the Gold a beautiful rich pink color which will never fade.

How can I add an item to my "Wish List" if your site does not currently show availability?
You will need to log in as a customer for the wish list option to appear and work.

What types of payment methods do you accept?
We accept VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, PAY-PAL and eCheck.

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"If you have any questions not answered by our F.A.Q.'s page above, please do not hesitate to email us via our "Contact Us" link regarding any questions, comments, suggestions, special orders or requests you may have.

We value your business and time. We'll do our best to answer your questions and accommodate your requests in a prompt and professional manner.

 
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