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Terms & Conditions

30 Day Return & Exchange Policy

We stand behind the great quality and craftsmanship of our products 100% and our 30 day convenient return/exchange policy gives you plenty of time to consider your purchase. However, if you are not satisfied with your purchase, you may return it for a refund or exchange as long as it was not custom made, special ordered, or engraved (personalized). Items which qualify for return or exchange must be returned in their original brand-new condition along with the ring box within 30 days of the date of shipment. Please contact us via phone or email to receive an RMA (Return Merchandise Authorization) prior to shipping any item back. Any package received without an authorized RMA number on the label will be refused.

There is a 20% restocking fee on all Antique/Vintage "Hand Engraved/Carved" wedding bands, Platinum wedding bands, and Diamond wedding bands being returned. Up to a 20% restocking fee may also be applied on cancelled pending orders (Depending upon which stage of production the item is in at the time of the cancellation). DesignBands.com will not grant full refunds on return requests due to cancelled weddings, dissolved relationships, or other unexpected occurrences and events.

To Return or Exchange your purchase, please contact us via email within 30 days of the shipment date of your item to receive an R.M.A. (Return Merchandise Authorization) number in order to send your item back. Upon shipping your item back, please email us the tracking number of your parcel in order for us to expect your package. (Please use U.S. Postal Service to ship your item back as UPS and FedEx do not deliver to P.O. Box addresses). Please note that there is no refund on shipping charges for returned items. If the item was ordered with free shipping, the original shipping fees paid by DesignBands.com will be deducted from the original purchase amount.

Once we receive your returned item and it is accepted, your refund or new item will be processed within a few days. Upon receiving your return, the item will be reviewed for quality assurance. Please note that items showing signs of wear or those that have been engraved, altered, re-sized, or damaged in any way cannot be accepted for return. Returned packages that are improperly packaged, uninsured or sent back without a Return Merchandise Authorization (RMA) number, will be refused.

To ship an item to DesignBands.com, please follow our three step process below:

Send To: D.B.com Return/Exchange Dept.
                  P.O. Box 815
                  Burbank, CA 91503

1. Please send an email to our Returns/Exchanges department via our "Contact Us" link. Please include the Invoice/Receipt and Style number of the item you are returning in the message column and briefly explain if you are returning or would like to exchange an item because...

2. When packing your return, please include all original packaging. For security reasons, do not write "Design Bands" anywhere on the outside of the box. Please use the exact name heading and P.O. Box address shown above.

3. Please make sure to insure your package for the total value of the contents, and request a signature or delivery confirmation to ensure that your shipment has reached its destination at D. B. Returns/Exchanges Department.

You must follow these instructions exactly, failure to do so will prevent the processing of your return. If you have any further questions about our return procedure, please email us via our "Contact Us" link. You may also call our Customer Service department toll free at 1-800-706-1106, Mon.- Fri. 10:00am - 6:00pm (Pacific Standard Time).

DesignBands.com will not be responsible for any returned items that may be lost or damaged during its transit. Please make sure to fully insure any item you are returning to its invoiced value.

Store & Copyright Disclaimer:

All images & text on this Website are Copyrighted and the property of DesignBands.com!
Each picture image is also encrypted with a signature code which cannot be seen, altered or erased. We systematically monitor the Internet for any unauthorized use of any content from this Website. Violators of this disclaimer will be held legally liable.

Our Terms & Conditions policy is subject to change without notice. DesignBands.com reserves the right to cancel any pending order for any reason and refuse products and/or services to any shoppers who do not meet the credit card verification standards and guidelines of Merchant Services, PayPal, or our store, (Code:100811)

 

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